The information on the Detailed View tab is intended for advanced users, Helpdesk personnel, and IT administrators. There is also a link to an article that contains steps for resolving the issue. Select an issue to expand it for a more detailed description. On the Issues found tab, you are provided a list of configuration issues that are detected during the scan. Your scan report includes these separate tabs: The scan is complete when you see We're done collecting your Outlook configuration details. In this case, SaRA gives you an option to continue. If you select Back to reenter your credentials, and you see this same error, select Back again, and then use the following sample credentials to mimic a non-Microsoft 365 account:Īny non-Microsoft 365 account will not be authenticated through the Microsoft 365 service. You see the following error message if your account is in Microsoft 365 and SaRA cannot validate your credentials. The scan may take several minutes to run. To install SaRA and automatically start the scenario for scanning Outlook, select the following link: Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must also have.

Microsoft Office 2010 (32-bit or 64-bit).

Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).

Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).

The Outlook program in any of the following Office versions can be scanned:

The following operating systems are supported: The SaRA scenario that is described in this article replaces the Outlook scanning functionality that was originally provided by the Office Configuration Analyzer Tool (OffCAT).įor more information about SaRA, see About the Microsoft Support and Recovery Assistant.

If you're a Helpdesk professional, you can review customer reports that are generated in HTML format.

Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge Base article) for possible fixes. The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.

Office support and recovery assistant